Privacy

At bellacasinogb.co.uk, privacy enquiries about this site can be sent to [email protected]. Bella Casino account information is handled by its operator, Rank Interactive (Gibraltar) Ltd, which has a data-controller registration with the Information Commissioner’s Office.

Account information and its use

Bella Casino collects registration, contact, payment and account activity information. Identity and source-of-funds documents may also be required. Verification can indirectly reveal sensitive information, including nationality or ethnicity. Information about health or gambling difficulties is used for support and may be shared within the operator’s group for that purpose.

Account information supports the casino service, payments, identity checks, fraud prevention, safer gambling, personalisation and marketing. Relevant information can be shared with payment providers, verification agencies, game suppliers, group companies and authorities where legally required. Through GamProtect, information about customers at high risk of gambling harm may reach other participating operators.

Preferences and rights

Marketing preferences can be changed in Bella Casino’s My Account area or through its support team. Service messages continue independently of marketing consent. Rights include requesting a copy, correcting inaccuracies and, where applicable, restricting processing, deletion or a portable copy. The operator aims to answer requests promptly and within one month. Unusually complex requests may take longer, with an explanation. UK customers can complain to the Information Commissioner’s Office.

Retention

Bella Casino stops using data for marketing within two years of the last transaction. The usual retention period is seven years after the relationship ends, to meet regulatory obligations. Records concerning gambling problems, suspension or account termination may be retained longer when reasonably necessary.